IPTV FAQ: everything to know before subscribing

A minimum of 16 Mbps. Stability matters more than raw speed: the steadier your line, the sharper the picture and the lower the chance of interruption during a live match, film or series. Most Canadian home connections clear this comfortably.

No. Each IPTVOD subscription authorises one device at a time. Households that need a second screen add a second subscription at the same plan price — there is no penalty for doing so, and both accounts carry the identical lineup.

IBO Player, exclusively. Supporting a single well-documented application means faster installations and much quicker troubleshooting than spreading support thinly across many apps. Installation for every major platform is covered in our setup guide.

No. Installation takes most people under fifteen minutes. Our guide walks through IBO Player on Android, Windows, macOS, Fire TV Stick, LG webOS and Samsung Smart TV, step by step with the exact on-screen prompts you will see. If you get stuck, support will walk you through it directly.

PayPal, all major credit cards and the leading cryptocurrencies. Once payment confirms, an automated email delivers everything needed to sign in: playlist URL, EPG URL, username and password. All prices are charged in Canadian dollars.

Your subscription is live the moment your credentials arrive, typically 5 to 10 minutes after payment confirmation. If nothing has appeared, check your junk or spam folder first — filters occasionally catch the automated message. It will reach you; contact support if more than an hour passes.

No. Adult programming is not included in any IPTVOD plan, and it cannot be added on request.

Subscriptions are final once activated, because access to the streaming library is immediate and irreversible. Verified exceptions do apply: a confirmed outage on our infrastructure lasting more than 72 consecutive hours earns a pro-rata credit, and duplicate charges are refunded in full. This is exactly why we offer the CA$10.99 intro month — test the service cheaply before committing. Full terms are on the refund policy page.

Yes. IPTVOD runs a credit-based wholesale panel for resellers across Canada, with volume pricing, sub-reseller creation and dedicated onboarding. Details and an application form are on the reseller page.

Catch-up rolls back the previous four days of programming on supported channels. A shift that runs past puck drop, or a time-zone gap that puts a European fixture on at 5am in Victoria, no longer costs you the broadcast.

Start with your router — restart it and confirm the connection holds at least 16 Mbps. Next check the device settings and, if the problem appears on one device only, reinstall IBO Player. Some Canadian ISPs throttle or interfere with streaming traffic during peak hours; a VPN usually clears this, and IPTVOD is fully VPN compatible.

No. Every plan is a one-time charge for the period you selected. Nothing is billed again unless you actively choose to extend. See the pricing page for the cost of each period.

In most cases yes, provided the connection at your destination is stable. Because IPTVOD is VPN compatible, subscribers routinely keep watching their usual lineup while away from home.

25,420 live channels across 46 country groups, plus more than 150,000 on-demand titles. The complete country-by-country breakdown is published on the channel list.