Email support
Best for detailed questions, billing matters and anything needing a written record.
Replies typically within a few hours, always inside 24.
The fastest route for ordering, activation checks and live setup help.
Staffed 24 hours a day, seven days a week.
Head office
IPTVOD
1150 Douglas Street, Suite 420
Victoria, BC V8W 2E4, Canada
Administrative address — support is handled online, not in person.
Send us a message
Tell us what you need and our team will come back to you — usually within a couple of hours, always within 24.
What our support team handles
Four things account for nearly every message that reaches us.
Quick subscription support
Activation not arrived, credentials misplaced, or a question about which plan fits? We resolve these fastest — usually in a single exchange. Plan details sit on the pricing page.
Setup and technical help
Installation stuck, stream stuttering, or a device that will not register? We work through it with you step by step. Most answers are already in the setup guide.
Plans and channel information
Want to confirm a specific channel is carried before paying? Ask us — we will check the live lineup against the channel list and tell you straight.
Reseller enquiries
Questions about wholesale credit pricing, panel access or sub-reseller accounts go to our partner team. Start on the reseller page.
Support in both official languages
Our team answers in English and French, which matters in a country where a Victoria subscriber and a Quebec City subscriber may want entirely different things from the same lineup. The complete site is mirrored in French at iptvod.ca/fr.
Because we support a single application — IBO Player — our troubleshooting is genuinely specific. We are not guessing at how a dozen different apps behave; we know the exact screens you are looking at.
